Thanks for shopping at Innovated Vapors.
If you are not entirely satisfied with your purchase, we're here to help.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Defective products can be returned within that 30 day time frame for a complete replacement or refund. Warranty does not cover normal wear and tear, or damage caused by improper handling or installation, improper use, improper maintenance or modification, use of parts or supplies not provided.
This warranty is also void if product is in any way abused, damaged or modified from its original state, or used for other than indoor use.
E-Liquids: No returns/refunds on e-liquids. All are made fresh to order with the options you chose. For this reason we are unable to accept returns on e-liquids.
Unfortunately sale items cannot be refunded. Only regular price items can be refunded.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund less shipping and restocking fees of 20% to your credit card (or original method of payment). You will receive the credit within 7-10 business days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Shipping
All orders are processed and shipped within 1 business day if shipped to your billing address, orders sent to a non-billing address may require a signature. Orders are processed around the clock and emails are answered Monday through Friday excluding Holidays.
All orders are shipped though US Postal Service. Shipping generally takes 3-5 days to most of the United States. International shipping is not available. We are not responsible and can not be held liable for any orders that are shown as delivered by USPS but are not received by you.
To return an item to us, please mail it to the following address:
Innovated Vapors, 411 This Way, Lake Jackson, Texas 77566
You can also contact us if you have any questions.
If you have any questions on how to return your item to us, contact us.